Our Commitment To You
As you prepare to travel once more, we would like to take a moment to re-confirm our commitment to you and your experience.
We are pleased to offer a cancellation policy that provides our guests with flexibility. As plans can change quickly we want our guests to feel comfortable when booking a stay. Guests can now cancel up to 48 hours prior to arrival without penalty.
For the safety of our guests and staff, our hotel is now cashless. Credit card and debit card payments are acceptable forms of payment.
Some facilities and amenities may have limited hours and availability, please contact the hotel directly for up to date information. Please note that the Fallsview Indoor Waterpark is closed at this time.
Commitment to Cleanliness
While we have always placed an emphasis on cleanliness in our Hotel, we have added new protocols and processes that follow expert recommendations and are designed to ensure a safe environment for both you and our associates.
Our commitment also includes constant monitoring and the evolution of the health and safety practices put into place as necessary.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.
Hand sanitizing stations have been installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces.
New signage in public spaces will remind our guests to maintain social distancing. We have also added partitions at check-in to provide an extra level of precaution for our guests and our associates.
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants.
New Cleaning Technologies
We are testing ultraviolet light technology for sanitizing guest keys and devices shared by associates.