Marriott International recently released a large update to their award winning Mobile App on Android, iPhone and iPad. Are the improvements enough to warrant an app update?
The App received a large overhaul this past week, transitioning to version 4.0.
Upon starting the App, users are guided through a short slideshow, highlighting some of the apps better features.
Marriott Mobile App Tutorial
The slides do a great job in highlighting some of the better new features found within the app. These features include:
- Mobile Check-In
- Mobile Check-Out
- Marriott Rewards Overview
- Easy to Access Side Menu
Delving into these features, we find the Mobile Check-In and Marriott Rewards intergration to the be the best parts of the new app
The app allows guests to check-in virtually, and receive a notification when their room is ready. Example uses would be after landing at an airport, on transit to the hotel or even while entering the hotel itself. Marriott sets a standard of 20 minutes advance notice for check-in. Upon arriving at the hotel, guests can bypass the standard check-in line and go to a designated Mobile Check-In area, confirm their payment information and receive a room key. This could be a great time saver in larger locations such as New York, Chicago or Niagara Falls.
The app allows users to sign-in or sign-up for the free Marriott Rewards program. JD Power named Marriott Rewards as the best hotel rewards in the industry, and its easy to see why when using this app. Points are clearly visible when checked in, and can be renewed for room nights all over the globe.
Hotel Listing Simplicity
Each hotel screen is clearly laid out. For the Marriott on the Falls Hotel there is a slideshow of 42 property images (swip to view next image), integration to call reservations with one click from the phone, map location, property overview and room rates. There are additional options from this screen, with the constant of everything being easy to access and use.
Marriott App Review Score: 4.75 / 5
The Marriott App is a great all around app for travellers. It allows for room booking, mobile check-in, things to do based upon Geo location and Marriott Reward information. The only improvement that we'd like to see are room photos. This is a small request and we're confident that this will be addressed in future updates. The App is a most own for all Smartphone owners and can be downloaded using any of the links below: